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Testimonials

Testimonials about Roy Robinson RV Center

Above and Beyond

My wife and I recently purchased an RV from this dealer. John Stewart was our sales representative and he was outstanding. He went above and beyond to ensure the entire transaction was an excellent experience. He was very responsive, informative, and a pleasure to deal with. Everyone we encountered at the dealership was courteous, professional, and helpful. All of our questions were answered to our satisfaction and in a timely manner. We highly recommend Roy Robinson RV and would definitely work with them in the future if we are in need of another RV. - John from Salesville, AR

Roy Robinson also was great at service and overall price.

We recently purchased a 2020 Navion. Dominic Palmieri made our selection and buying experience truly pleasurable. He gave great advise that we backed up with research and there was no ‘pressure’. Roy Robinson also was great at service and overall price. - Derrel

outstanding service, and we highly recommend this dealership.

When we were simply out looking at RVs to determine which might suit us best, we visited Roy Robinson's during the Labor Day weekend. Although it was mid to late afternoon on the Sunday of the holiday weekend, we were warmly greeted by Dominic Palmieri who was very helpful in both showing us RVs that met our requirements and taking us through a few until we arrived at the Travato/Winnebago. Dominic showed us all of the features of the RV and let us take it for a drive. Our experience of simply looking led us to the purchase of this wonderful RV which has allowed us to travel and experience so much of the beautiful State of Washington. Dominic was a pleasure to work with and made very certain that we were satisfied with our purchase and the services provided by Robinson's RV Center. Had we not encountered Dominic, we likely would still be in the searching phase. Great business, outstanding service, and we highly recommend this dealership. - Pamela

Will recommend them to anyone wanting an RV

Excellent service. Friendly, competent staff. Was a pleasure working with them. Will recommend them to anyone wanting an RV. - Terry

very knowledgeable, takes time to explain things

My wife and I walked in not knowing what we wanted, how much RVs cost, how much my truck could tow or any ownership knowledge required for a Travel Trailer. We worked with Ivar, one of their salesman. If you can work with him, do it. He’s very knowledgeable, takes time to explain things and was very helpful to us. It was a wonderful experience from start to finish, we will be returning to Roy Robinson RV for any service/modifications in the future - Luke

We highly recommend Roy Robinson RV

We highly recommend Roy Robinson RV and their Sales Consultant Jim Cudney. His customer service, knowledge and expertise made our experience positive and fun. Jim greeted us and listened to our wish list and was not intimated by it. He thought he knew of a trailer that would work perfectly for us, however, they did not have one on their lot at that time. He said he would check with the factory and see if they could change one of 4 they were currently building to meet our needs. In the meantime he showed us around the lot explaining different options and answering all our questions. Jim promptly called us back the following Monday and told us yes, the factory said they would be able to meet our requests. The new trailer would be ready in 4-6 weeks. During the waiting period Jim would call and give us updates. Shortly before delivery he scheduled a time to meet with us, reviewing details and providing us with a check off list for purchase day. All staff we interacted at Roy Robinson were friendly, helpful and courteous including Nick who walked us patiently through our trailer familiarization tour and answered all our questions. We are very happy with our new Winnebago Micro Minnie. It is perfect for us! Lou & Patty - Lou

On the road in 20 minutes with peace of mind

When a business solves a traveler's crisis in 20 minutes, you know they are darn good! When our RV door latch broke we managed to get the door open but then were faced with replacing the latch. Not only did Robinson's have the exact part, but Jack then installed it for us in the parking lot! On the road in 20 minutes with peace of mind. Thanks so much! - Linda

Great job of following up and finding the right motorhome

John Stewart did a great job of following up and finding the right motorhome for us. Will definitely be recommending him! - Ivy

I have no hesitation in recommending Roy Robinson RV and Phil Ni

I visited Roy Robinson RV because I found out they had a Winnebago Ekko on the lot. I had been keen to see one since they were first announced. I was greeted by Phil Nice who showed me the Ekko. Although the Ekko is nice it did not fit my requirements. Therefore, Phil showed me around their stock of class Bs and Cs. I felt under no pressure to buy but was impressed with the friendliness and helpfulness of the staff. I discovered they had a Class B van which was perfect for us. The buying process and price negotiation was straightforward and small issues with the van were rectified before I took possession. I have no hesitation in recommending Roy Robinson RV and Phil Nice. - Adrian

We definitely would recommend Roy Robinson RV

We purchased our RV from Roy Robinson several months ago. We enjoy it a lot and it was due in large part to the help and support we got from the people at the dealership. Ivar is a fantastic sales person and was easy to talk to, took us on a test drive to reassure us about the handling of the rig, and didn't apply uncomfortable pressure. He has worked hard to stay in touch after the purchase and we feel like we earned a friend in the deal. Phil in finance saw us through the rigors of that process and it went through without a hitch (no pun). We enjoyed talking about Hawaii and it was pleasant. And Art delivered the motorhome to us. He had fixed the items that we called out with Ivar earlier as well as a few other things he found. He was very well versed in the workings of the coach and, while we had owned RVs previously, was meticulous to explain the operations of this vehicle. One nice thing about this dealership is that this great service wasn't an added charge. We'd been to other dealerships down in the Fife area who had add-on charges up to $5000 to make sure the RV was in great shape. We definitely would recommend Roy Robinson RV. The only annoying thing is the country music stars on the commercials! haha We actually saw our RV in one of the commercials, since it was out on the front corner display pad. The new building, workshop, and office is also a nice upgrade from its previous location. - Bill

Seamless

Excellent customer service, Ray walked us thru the process. Seamless - Craig

Honest and upfront business

We had a very good experience with Roy Robinson RV. Our salesman, Phil Nice, was very prompt and helpful with everything. We felt like it was honest and upfront business. Thank you for taking care of us. - Marci

Over the top with customer service

You Folks are over the top with customer service. Ray Arsvold walked thru the buying process making sure all bases were covered so there was no back and forth with more details. I would highly recommend Roy Robinson for any buying or service needs. I don't give complements lightly. The whole staff is customer focused. - Craig

100% true to their word

JIM CUDNEY, JIM CUDNEY, JIM CUDNEY! Lock than name into your brain if you plan to purchase an R.V. of any kind and you'll NEVER regret it! We've dealt with JIM CUDNEY the past 3 years via the telephone mostly, since we live in another state from the Roy Robinson dealership. Like a previous satisfied customer wrote, we also were nervous about the promise to return our down payment if we chose to cancel our order. Due to no fault of JIM CUDNEY or Roy Robinson we put their promise to the test by cancelling our order. Not only was there no negative tone to his voice or any attempt to change our minds, he promptly returned every single penny. NO restocking fee, NO handling fee, NO B.S.! A few years later the R.V. bug bit again so we contacted JIM CUDNEY since he and his boss David Madsen had been 100% true to their word previously. And they both remembered us! Again our dealings were over the phone. We were nervous about some of the specifics of our future R.V. because there weren't any in our area to look at. JIM CUDNEY answered all our questions, called us back when he didn't have an immediate answer and called back when we'd left messages. Anyone else find that refreshing?! He even went out to the lot to personally measure the bed! Anyway, all this to say, JIM CUDNEY was there for every phone call, every question and to assure us that if this wasn't the right R.V. he'd help find the one that was. I wish he sold other things too like appliances, furniture, landscaping...because at least I know JIM CUDNEY would call me back! - Joe

First class service

First class service. I strongly recommend these guys for all of your RV needs. Thank you - Richard

Start to finish, it was a great experience

We just had a fantastic experience purchasing our Winnebago Ekko from John Stewart at Roy Robinson RV Center. Start to finish, it was a great experience, starting with the fact that John was able to secure for us a Winnebago EKKO which no other dealer in the country could do. There are year-long waiting lists for this RV. Next, he made it easy for us to purchase the RV from Oregon through wire transfers. When we arrived at Roy Robinson, he and his team were delightful to work with. Joe did an excellent walkthrough of the EKKO and Phil handled the paperwork side of the transaction with clarity and skill. John's customer service was outstanding. The techs who were supposed to remove graphics from the sides of the RV were preparing for an RV Expo and couldn't do the work, so while we were busy with walkthrough and paperwork, John was out there with a heat gun removing the graphics himself. I highly recommend John and the whole Roy Robinson team. When I am next in the market for an RV, Roy Robinson will be at the top of my list of places to buy one even if it is seven hours drive from where I live. - Tod

Caring people

Just to let you know: I'm a person with very high expectations in general (Bar is high), and I rarely write a review unless someone really impresses me then it'd truly matter to me to let everyone know and appreciate the level of professionalism. We made a trip to Roy Robinson Dealership in Marysville to check out RVs and see which one is right for our family. We had a pleasure to meet Ivar Majlaender who kindly greeted us. Ivar went above and beyond to answer all of our questions and showed us as much vehicles as we needed and more .... Ivar indeed exceeded my expectations and very knowledgeable. We truly enjoyed the experience at Roy Robinson dealership and working with Ivar. You'd feel welcomed with no pressure. A place that you'll feel you can trust! I believe what we experienced reflects the true Customer Empathy policy at this dealership that is also encouraged and promoted by Roy Robinson management which absolutely differentiates it from many others in the area. We definitely recommend you this place if you want to deal with caring people. Thanks Ivar Majlaender again! You're the best .... I Absolutely want similar experience for many other families who are looking for buying a motorhome with joyful experience. - Hooman

A great bunch of people

I purchased a 2022 Winnebago Solis Pocket recently from Roy Robinson. I LOVE IT! Also want to give a big shout-out to Ray Arsvold (salesman extraordinaire) who assisted me in the purchase. No pressure and a great communicator. What a great bunch of people at that dealership!! - Gail

Excellent Service

Excellent service - Dan

Best experience buying used at a lot

Best experience buying used at a lot(car/rvs/trucks). I cannot say anything but positive stuff from my experience there this month. Ivar Mejlaender , our salesman was knowledgeable friendly and helpful. It was refreshing that when asked questions he did not have the answer to, he found the answer instead of just winging it. That right there is a trait not many salesman have. Don in service, who did the walk through, was extremely helpful and knowledgeable about all the systems in the camper, and made sure we knew everything we needed about our unit. I am terrible with names, but the guy in finance, gentleman from Maui, was my most pleasant experience to date while filling out paperwork. I am confident that the caliber of employees does not stop with these three gentlemen. This establishment must work hard to locate and employ only top-tier quality people. Thanks guys! - Titan

Friendly and knowledgeable

We had an overall great experience. Kirby Hoskinson is friendly and knowledgeable about the products he's selling. He definitely helped us find the travel trailer that best suited our needs. He never pushed more expensive models or tried to influence our decision. He simply explained features and allowed us to come to our own decision. We are happy to give business to Roy Robinson and will likely continue to in the future. - Kevin